Case Study – Community Health Organisation

Case Study – Community Health Organisation

April 11, 2021

Summary In mid-2019, a new CEO had been appointed and the existing 5-year Strategic Plan was due to be reviewed and updated. There was a need for change and growth as the population of the area served was rapidly increasing as was the competition from other heath service providers. The expectations of clients were also […]

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Marrung education plan

Case Study – Department of Education – Koorie Outcomes Division

April 8, 2021

Summary The Marrung Central Governance Committee (CGC) was established in 2016 to support the 10-year MarrungAboriginal Education Plan 2016 – 2026, (Marrung), which acknowledges that improved and sustained outcomes for Koorie learners will only be achieved if an accountability framework is in place to clarify who is responsible for contributing, and how progress will be monitored and reported The CGC has a diverse membership […]

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Case Study – Local Government: Maternal Health Nurse Team​​​

April 8, 2021

Summary A team of 20 mobile Maternal and Child Health Care Nurses were working in multiple sites across the Council area, many working on their own for most of the time.  The culture, moral and performance was low with limited leadership effectiveness. A new leadership team had been appointed to improve the culture.   Challenge Several members […]

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Case Study # Disability Services Provider

Case Study – Disability Services Provider​​

April 8, 2021

Summary Disability funding changed overnight and the sales and delivery model of the industry transformed from a funded framework to user pays.  ​The business needed to adapt to the new way of customer acquisition and retention quickly in order to survive.   Challenge The potential  economic impact resulting from doing nothing would be catastrophic for the business ​ There was internal […]

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